Business English - Phone - Business-English

Anruf entgegennehmen: … (company). Good morning.; … (company). Good afternoon.; … (company). How can I help you?; I'm afraid you have dialled the wrong number.; Who would you like to speak to?; What does it concern, please?; Would you mind telling me what you're calling about?; Hold the line, I'll put you through.; I'll pass you over to … (department).; … is speaking on another line.; … isn't in (yet).; … is away on business.; … is on holiday (this week).; … is out for lunch.; I'm afraid, … is not available at the moment.; … will be back any minute.; I'm sorry, but the line is engaged.; There's no reply.; If you hold the line, I'll try again.; Would you like to hold?; Could you try again later / tomorrow?; Can I take a message?; Would you like to leave a message for …?; If you give me your phone number, … will call you back.; Could I have your name, please?; Could I help you? / Maybe I can help you?
Anruf tätigen: … here. / … speaking. / This is …; This is … (company), … (name) speaking.; Sorry, I must have dialled the wrong number.; Could I speak to …, please?; Am I speaking to …?; Could you put me through to …, please?; It's about …; I'm calling about …; Could you please tell … I phoned?; Could you give … a message, please?; Could you ask … to call me back?; Do you know when … will be back?; Will … be in the office tomorrow?; I'll try again later / tomorrow.; Maybe you could help me?
Verständndigungsprobleme: My English isn't very good.; The line is bad.; I can hardly hear you.; I didn't get that.; Could you speak more slowly, please?; Could you speak louder, please?; Could you repeat that, please?; Could you spell that, please?; Sorry? / Pardon?